Customer Service Call Centre

We are looking for a Customer Service Assistant to join a thriving and supportive Customer Service team in a dynamic and growing company. Our clients business culture emphasises collaboration, efficiency, and a commitment to achieving the best outcomes for customers and the team alike. This company is as passionate about the environment as they are about their innovative product. Due to their ongoing growth, they are expanding their team to include this key role.

Key Responsibilities

• Contact clients to address overdue payments/statements.
• Respond to customer inquiries via phone, email, and e-commerce platforms.
• Place orders and create invoices using the accounting system.
• Organise picking slips and schedule deliveries daily while tracking their progress.
• Manage e-commerce orders, including packaging, posting, and follow-ups.
• Maintain operational spreadsheets, reconcile invoices, and process credit card transactions.
• Send/receive credit applications and update client and supplier records.
• Monitor stock levels and alert the team of low inventory.
• Handle emergency deliveries and manage office samples/stock.
• Prepare booking forms, forward pallet labels, and track inter-estate freight.
• Assist with general office record-keeping and equipment register updates.

Skills and Experience

• Minimum of 3 years' experience in a similar customer service position.
• Proficiency in MS Office applications.
• Strong organisational, time management, and problem-solving skills.
• A proactive and adaptable approach to managing competing tasks.