Why businesses need to get comfortable with being uncomfortable
The Peninsula Personnel team recently attended the 2019 World Employment Conference. One of the guest speakers we found particularly interesting was Gus Balbontin, past Executive Director and CTO of Lonely Planet. Gus joined Seek to discuss further why businesses need to get comfortable with being uncomfortable. He explains that businesses must avoid an ‘if it’s not broke, don’t fix it’ mentality at all costs, and that transformation and innovation require leaders who are skilled in developing or hiring curious, courageous and diverse teams. The challenge is the longer we’ve been in business, the more uncomfortable we are to head into ‘chaos’ to explore improvements.
With over 30 years in the recruitment industry, we’ve seen fax disrupt the delivery of CVs in person, then email killed the fax, and now social media and cloud-based technology is changing the way we engage with job boards and candidates. Investing and utilising, as we have, in the right tech platforms are certainly crucial as the future workforce and customer are the most web-savvy and app-friendly generation we’ve seen. Be cautious, although the disruption is occurring at the much faster speed, AI can’t build rapport. The foundation for any successful business is to establish human relationships and create great customer experiences, the human element and having the right people in your business are still essential! Know your customers and use the appropriate technology to increase efficiencies with customers, not you in mind.