The employee experience is the way in which employees perceive and are impacted by their work, their supervisors and leaders, and the other various touch points they encounter within and around an organisation.
There are three, vital interrelated concepts, of which the employee experience is just one component.
These three elements are:
- Culture can readily be understood as “the way things are done around a particular place or within a certain group. When addressing an organisation that has employees, we define culture as those values, norms, guiding beliefs, principles, and common understandings that are shared among members of the organisation.
2. The employee experience is the impact an organisation’s culture has on its individual employees. The employee experience is that intersection where an individual bumps into the organisation’s culture, either for good or bad. When dealing with an employee’s experience, we are seeking their perceptions, attitudes, and beliefs about what it is like to work at a particular organisation or company.
3. Employee engagement is the positive emotional response employees have to their individual employee experiences. If alignment between the employee experience and the individual’s personality, viewpoints, values, etc., is high, then the individual will bring more of themselves to the organisation’s mission and purpose.
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